Orders & Returns
TO MAKE A PURCHASE
Select the item or items that you want to buy and add them to your cart. You may update the items and quantities in your cart at anytime. Our expedited shipping costs are calculated based on the weight and destination of the order. To view the expedited shipping cost, Click the cart icon at the top right of the page. Then hit checkout and proceed to enter your shipping information. Once filled out hit the "continue to shipping" button. You will then be able to see the shipping rates.
If you have a discount code you should enter it prior to completing the check out for it to apply to the total. Please double check your shipping address for accuracy - very important! We accept payment via Visa, MasterCard, American Express and Discover. We also accept PayPal, Apple Pay, Amazon Pay and Google Pay at checkout. Once your order is shipped, you will receive tracking information for your package. This will be sent either via SMS text or email, depending on what you choose at checkout.
If you prefer to place your order over the phone, please give us a call and we will be happy to assist you. Our office hours are M-F, from 9am-5pm CST. Phone orders can be paid by business check or credit card.
If you are undecided as to which design to order, or simply want to try something before purchasing in bulk, we do offer samples of all our products for this purpose.
Just give us a call or email us at firstname.lastname@example.org
RETURNS & REFUNDS
We stand behind the quality of all our products and customer satisfaction is our number one goal. Hygiene kits that have not been opened or used are eligible for a refund minus the non-refundable charges of shipping. Items must be returned in the same box and condition they were received in. While some of our orders include free shipping, we do not cover the cost of return shipping. Return shipping fees are the responsibility of the buyer and will be deducted from the refund. To process a return request, please contact us first so that we can issue you a Return Authorization approval -we will not accept return shipments without prior authorization. Once the order is approved for return, we will provide you with return shipping instructions and return shipping label. Upon receipt of the return, we will inspect the package and issue a refund (less all shipping charges) to the original method of payment.
We have strict quality control on all our items, and take great care to package and ship items so that they arrive to you in perfect condition. We are not responsible for items damaged during the shipping process, however, we will do whatever we can to help you resolve the situation with the carrier used.
If you receive a damaged package, do not dispose of it. The carrier may require an inspection of the package to process a damage claim. Items shipped via Priority mail do include insurance up to $50. Please inspect your order within 14 days of receipt and notify us immediately if you have received damaged or defective merchandise. All return requests must be made within 14 days of delivery to be eligible for a refund.
Should you receive defective products please contact us immediately. We guarantee to replace or refund faulty goods.
If you have any questions about shipping, returns or making a purchase, please use our email contact form .
We can be reached by phone during regular business hours, M-F, from 9am-5pm CST